Public Sector
Darllenwch y dudalen hon yn GymraegBooking systems, citizen portals and practical AI that work in Welsh and English from day one, built by Code2Box, part of Lingo Service Translations Ltd, a Welsh Government supplier. Fixed-price scoping, public-sector procurement, and accessibility from the start.
Councils are under real pressure: tight budgets, rising demand, and digital teams short on capacity. Residents wait on hold for routine queries that could be answered in seconds.
The technology to fix this exists today. AI can handle routine citizen enquiries, process documents, and automate workflows, freeing staff to focus on complex casework that needs a human.
The problem isn't technology. It's finding a partner who can actually build, deploy and maintain it, to public-sector standards, in Welsh and English, on a fixed price. That's where we come in.
Production-ready AI systems for local authorities. Not consultancy decks, working software deployed on your infrastructure (or ours, your call).
Online booking with payment at the point of booking: pitches, rooms, appointments, events. Casual and block bookings, season arrangements, real-time availability, and centralised management with booking-window controls. Bilingual as standard.
Configured in weeks, not quarters
Portals for council websites with embedded AI assistance for the most common resident enquiries, council tax, bin collections, housing, planning applications, parking permits. Available 24/7, bilingual Welsh/English.
Sized to your enquiry mix on discovery
AI voice agents that answer phone lines, route calls intelligently, handle routine enquiries, and take messages. Residents get immediate responses instead of hold queues.
Calibrated to your monthly call volumes
Automated processing of planning applications, FOI requests, benefits forms, housing applications, and internal correspondence. AI reads, classifies, and routes documents.
Modelled against your document throughput
Streamline approvals, reporting, data entry, and inter-departmental communication. Free staff from repetitive admin to focus on complex casework.
Built around your team's actual process
Every system we build supports Welsh and English natively. Not machine-translated, properly localised and culturally appropriate.
Welsh Language Standards-aligned by design
Real-time dashboards for service performance, complaint tracking, resident satisfaction, and operational metrics. Data-driven decisions, not guesswork.
Custom KPIs across your services
Live systems in use today. References are available on request during procurement.
Production translation-agency platform with active UK council and NHS trust clients. Certified translations in 260+ languages, instant quoting, ISO 17100 workflows, embedded AI assistant qualifying leads 24/7. The platform has handled live public-sector translation work since 2021.
View case study: Lingo Service
Real-time AI interpreting platform handling 260+ languages in text, many of them with voice. Designed for high-stakes settings: NHS trusts, solicitor-client meetings, school parent meetings, council frontline services. 30 free minutes on signup so your team can evaluate before commitment.
View case study: LingoVoice AIHonest about where we are. Most local-authority projects fit under direct-award threshold and we can start immediately. For larger AI contracts, we are already an appointed supplier on the Government's Artificial Intelligence DPS (RM6200), and we'll complete other framework applications when they open.
Available now
For projects under your authority's direct-award threshold (typically £30,000-£40,000 depending on standing orders), we can start immediately. Fixed-price proposal, clear deliverables, ready for committee sign-off.
Appointed supplier
Appointed on 14 August 2026, as Lingo Service Translations Ltd trading as Code2Box, to the Government Commercial Agency's Artificial Intelligence Dynamic Purchasing System (RM6200). The agreement runs to 23 February 2029. Public-sector buyers can shortlist us on it and invite us to a further competition.
Not listed
Not currently listed on G-Cloud 15, which replaced G-Cloud 14 in August 2026 and reopens to new suppliers after 18 months, in 2028. Until then, public bodies buying AI work can use the Artificial Intelligence DPS (RM6200).
Registered & bid-ready
Registered on Sell2Wales as Lingo Service Translations Ltd, with the UK Central Digital Platform supplier record (PPON) in place. We can respond to Welsh public-sector tenders today, bilingually in Welsh and English.
Available now
We can deliver as a subcontractor under a primary supplier already on your framework. Useful when you need our specific capability (AI / Welsh / fast delivery) on an existing contract.
What we hold today, written honestly. We hold the standards we claim, and we're explicit about what's in progress vs. delivered.
Full compliance with UK GDPR and the Data Protection Act 2018. DPA, DPIA template, and SAR handling provided with every project.
All data stored and processed within UK data centres (AWS London, Azure UK South, GCP London, or your existing Crown-approved hosting). No data leaves UK borders.
AES-256 for stored data. TLS 1.3 for all data in transit. No unencrypted data paths between services.
Fine-grained role-based access control, multi-factor authentication enforced for admin accounts, and detailed audit logging. Every action attributable to a user.
Certified under the Cyber Essentials scheme (whole organisation, July 2026). We follow the five technical controls in everything we build, and the certification satisfies PPN 014 where contracts require it.
Dependency scanning on every deploy. Security patches applied within 24 hours of disclosure for high-severity issues. Pen-test arranged on request before launch for sensitive systems.
Public-sector accessibility is law (PSBAR 2018) and good practice is the GDS Service Standard. We build to both from day one, not as a final QA pass.
Every public-facing system we build is designed and tested to WCAG 2.2 Level AA, the standard mandated by the Public Sector Bodies Accessibility Regulations 2018. Keyboard navigation, screen-reader semantics, colour-contrast, focus management, ARIA usage, built-in, not retro-fitted.
We deliver a fully-written accessibility statement with each launched system, in the GDS-recommended format. You publish it under your domain alongside the live service, one less thing for your digital team to draft.
Every public-sector project we build follows the 14 points of the GDS Service Standard, user research, iteration, open standards, data ethics, inclusivity. We use the GOV.UK Design System where appropriate. We're not GDS-assessed (assessment is for central-government services), but the methodology is the same.
Welsh and English are equal first-class languages in everything we ship, UI, error messages, emails, voice agents, search. Designed to align with the Welsh Language Standards (Regulations) 2015 active-offer requirement, not bolt-on translation.
The questions every council procurement officer asks, answered up front so they don't need to chase.
Professional indemnity and public liability cover in place. Certificates and cover amounts provided on request as part of contract due diligence.
As a small studio under the £36M turnover threshold, we are not required to publish a Section 54 statement, but we will provide a written supply-chain commitment for any contract that asks for one.
For any contract subject to PPN 006 (above £5 million a year), we will provide a project-specific Carbon Reduction Plan aligned with the PPN format. UK-region hosting and edge-rendered architecture keep our default footprint low.
Ten questions every council and NHS procurement team asks, with honest, current answers. If we don't hold something today, we say so and tell you what we'll do about it.
We are an appointed supplier on the Government Commercial Agency's Artificial Intelligence DPS (RM6200), so public bodies can shortlist us and run a further competition. We are also registered on Sell2Wales (as Lingo Service Translations Ltd, a Welsh Government supplier) with the UK Central Digital Platform supplier record in place, so we can respond to Welsh public-sector tenders today. We are not on G-Cloud 15, which reopens to new suppliers in 2028. For projects under direct-award threshold we can start immediately.
Cyber Essentials certified (whole organisation, July 2026). ISO 27001 and Cyber Essentials Plus are not yet held, for contracts that require them, we'll complete certification before contract signing. UK GDPR practice, UK data residency, AES-256 at rest, TLS 1.3 in transit are standard on every project.
All data on UK soil. We use UK-region cloud providers (AWS London, Azure UK South, Google Cloud London), or we deploy directly onto your existing Crown-approved hosting if you prefer. No data leaves UK borders.
Yes. Insurance certificates and cover amounts are provided as part of contract due diligence, we'll send the current certificates on request.
Yes, every public-facing system is designed and tested to WCAG 2.2 Level AA. We deliver an accessibility statement with each launch, ready to publish under your domain.
Code2Box is part of Lingo Service Translations Ltd, and the company's translation service, Lingo Service, is in active use by UK councils and NHS trusts for translation work. References are available on request during procurement.
Yes. Welsh and English are first-class throughout, UI, error states, emails, voice. Built to support the active-offer requirement in the Welsh Language Standards (Regulations) 2015 from day one, not bolted on later.
Yes to both. All source code is delivered to your own GitHub or self-hosted Git repository at handover. Data lives on your infrastructure or on cloud accounts in your name. There is no platform lock-in, you can continue running the system without us, or hand it to another supplier, the same day.
We are under the £36M Section 54 threshold so a Modern Slavery statement is not legally required, but we will provide a written supply-chain commitment for any contract that asks for one. For contracts subject to PPN 006 (above £5 million a year) we will provide a project-specific Carbon Reduction Plan.
Yes. Every project for public-sector clients follows the GDS Service Standard 14 points (user research, accessibility, iteration, open standards, data ethics) and uses the GOV.UK Design System where appropriate. We're not GDS-assessed, that's for central-government services, but the methodology is the same.
You get working software, not PowerPoint decks. Every project delivers a production system you can use immediately.
Code2Box is part of Lingo Service Translations Ltd, a Cardiff language company and Welsh Government supplier. Professional translators write and check every Welsh screen against TermCymru terminology, ready for the Welsh Language Standards active-offer requirement. Not machine-translated afterthoughts.
Clear scope, fixed cost. Websites live in 2-3 weeks, full platforms in 6-10. No open-ended retainers, no scope creep, no surprise invoices at month three.
No account managers, no handoffs. You work directly with the senior engineers who build your system. Lower overhead means better value for council budgets.
Book a free 30-minute consultation, no jargon, no obligation, no pitch deck. Just an honest conversation about what AI can and can't do for your authority.