AI for councils & government.
Practical AI solutions that save money, improve citizen services, and help councils do more with less. G-Cloud framework ready.
The challenge
UK councils face a combined budget gap of billions. Staff are stretched thin. Residents are frustrated with wait times and outdated processes. And 40% of councils admit they lack the digital skills to modernise.
Meanwhile, the technology to fix this exists today. AI can handle routine citizen enquiries, process documents, and automate workflows — freeing staff to focus on the complex, human work that matters most.
The problem isn't technology. It's finding a partner who can actually build and deploy it. That's where we come in.
UK public sector AI spending this year
Potential annual savings from council AI adoption
of councils lack digital transformation skills
Welsh Government AI support package for SMEs
What we deliver
Production-ready AI systems for local authorities. Not consultancy decks — working software deployed on your infrastructure.
Citizen Service Chatbots
AI assistants for council websites that handle the most common resident enquiries — council tax, bin collections, housing, planning applications, parking permits. Available 24/7, bilingual Welsh/English.
Automated Call Handling
AI voice agents that answer phone lines, route calls intelligently, handle routine enquiries, and take messages. Residents get immediate responses instead of hold queues.
Document Processing
Automated processing of planning applications, FOI requests, benefits forms, housing applications, and internal correspondence. AI reads, classifies, and routes documents.
Internal Workflow Automation
Streamline approvals, reporting, data entry, and inter-departmental communication. Free staff from repetitive admin to focus on complex casework.
Bilingual Welsh/English Systems
Every system we build supports Welsh and English natively. Not machine-translated — properly localised, culturally appropriate, and standards-compliant.
Data Dashboards & Reporting
Real-time dashboards for service performance, complaint tracking, resident satisfaction, and operational metrics. Data-driven decisions, not guesswork.
Proven in production
We don't just talk about AI. These systems are live, handling real users, in production today.
LingoVoice AI
Real-time AI interpreting platform handling 260+ languages with sub-second latency. Built for NHS trusts, solicitors, schools, and councils needing instant interpretation services.
View case study →Lingo Service
Production translation-agency platform serving UK councils, NHS trusts, solicitors, and public-sector clients. Certified translations in 200+ languages, instant quotes, ISO 17100 workflows, and an AI chatbot that qualifies leads 24/7.
View case study →Easy to procure
G-Cloud Ready
We're working towards listing on the G-Cloud framework via the Digital Marketplace, making procurement straightforward for public sector buyers.
Sell2Wales
Available through Sell2Wales for Welsh public sector organisations. We understand Welsh procurement requirements and standards.
Direct Award
For smaller projects under threshold, we can work on direct award. Fixed-price proposals with clear deliverables and timelines.
Security & Compliance
Public sector data demands the highest standards. Every system we build follows these principles.
GDPR Compliant
Full compliance with UK GDPR and the Data Protection Act 2018. Data processing agreements, privacy impact assessments, and subject access request handling built in.
UK Data Residency
All data stored and processed within UK data centres. No data leaves UK borders. We use UK-region cloud services exclusively.
Encryption at Rest & Transit
AES-256 encryption for stored data. TLS 1.3 for all data in transit. No unencrypted data paths.
Access Controls
Role-based access control, multi-factor authentication, and detailed audit logging. Every action tracked and attributable.
Cyber Essentials
Working towards Cyber Essentials certification. Systems built to meet and exceed the five technical controls.
Regular Security Testing
Vulnerability scanning and penetration testing of deployed systems. Security patches applied within 24 hours of disclosure.
Why Code2Box
We build, not consult
You get working software, not PowerPoint decks. Every project delivers a production system you can use immediately.
Welsh & bilingual native
We build Welsh/English systems from the ground up. Not machine-translated afterthoughts.
Fixed price, fast delivery
Clear scope, fixed cost, 2-4 week delivery for most projects. No open-ended retainers or scope creep.
Small team, big capability
No account managers or middlemen. You work directly with the engineers. Lower overhead means better value.
Let's talk about your council's challenges
Book a free consultation to discuss how AI can help your authority save money and improve citizen services. No obligation, no jargon.
Book free consultation