01
Call answering and message taking
Picks up, introduces itself as an assistant, and asks what the caller needs. Name, number, reason for calling and any detail you specify are taken down and sent straight to your inbox or CRM.
AI receptionist for UK clinics and firms
An AI receptionist that answers every call.
AI phone answering in English, Welsh or Arabic. It introduces itself as an assistant, books or takes a message, and passes the call to a person when needed.
- clinics
- law firms
- letting agents
- trades
- councils
CallerHi, I'd like to book a hygienist appointment next week.
AssistantHello, I'm the assistant for the clinic. I can book that for you. Morning or afternoon?
CallerTuesday afternoon if you have it.
AssistantTuesday 2:30pm is free. Can I take your name and a number?
CallerIt's Sarah, 07700 900123.
AssistantBooked. You'll get a text confirmation now.
- Hand-off rule
- Urgent or upset caller: transfer to on-call
- Sent to
- Reception inbox + diary
After-hours call handling, as it happens today
Three places calls go missing right now.
After 5pm, calls go to voicemail
Your phone line closes when your team goes home. The person ringing at 6:30pm about a filling, a tenancy or a leaking boiler gets a recorded greeting and a choice: leave a message, or try the next number.
Reception is on the phone while the next caller hangs up
One person, one line, one conversation at a time. While reception is booking someone in, the second caller listens to the ringing, then gives up. Nobody knows they called.
Every missed call goes to the next name on Google
The caller found you in a search, and the next result is one tap away. A missed call is not a lost message, it is a lost enquiry, and you never find out how many there were.
What we build for you
One AI receptionist. Four jobs. Built around how your phone rings.
Each part is scoped for your practice or firm on the strategy call. Together they cover the calls your team cannot reach, and leave the calls your team wants to take alone. If the phone is one of several jobs you want automated, start with our AI automation page. Clinics that also need the website and booking platform behind it should read our clinics page.
02
Bookings and reschedules
Checks availability, offers times, and writes the appointment into your diary or booking system. Reschedules and cancellations work the same way, so the 8am cancellation call no longer needs a person to answer it.
03
Hand-off to a human
Transfers the call or arranges a callback whenever the caller asks for a person, and whenever a rule you set says so: an emergency word, a complaint, a caller who has phoned twice today. Humans are always reachable; your rules decide when, not the assistant.
04
Multilingual by default
English, Welsh, Arabic and more, on the same voice stack that runs LingoVoice across 260+ languages. The caller is answered in their language, and your team gets the message in English.
Pricing
One price for your phone line, agreed before we start.
Every project starts with a free 30-min strategy call where we walk through your current phone setup live and show you exactly what we'd build. No deck, no follow-up if it isn't for you. The full price list is on our estimate page.
Assistant
AI receptionist
from £4,950Bespoke build
- Call answering, message taking, bookings and reschedules
- Hand-off rules to your team: transfers and callbacks
- English, Welsh, Arabic and more on the LingoVoice voice stack
- Transcript and summary of every call to your inbox or CRM
- Free 30-min strategy call upfront, source code yours
Fixed price, agreed on the strategy call, scope written down before we start. No surprise invoices.
Book your free strategy callPlatform
Custom Platform
from £14,9506-10 weeks
- Customer portal and admin dashboard
- Workflow automation, database design and APIs
- The receptionist becomes one module of the platform
- Free 30-min strategy call upfront
- Source code, designs, content, all yours forever
Fixed price. Fixed timeline. 50% on signing, 50% on launch. If the receptionist is part of a bigger build, the call sets one price for the whole thing.
Book your free strategy callOngoing
Care plan
£99/moCancel anytime
- UK-based hosting for the receptionist and its call logs
- 2 hours of development included per month
- Bug fixes and small changes to scripts and hand-off rules
- Quarterly health review
- Or self-host, your call, no obligation
For firms that want one point of contact for the phone line long-term.
Book your free strategy callHow a call actually goes
From ring to transcript. Five steps, nothing hidden.
You should know exactly what a caller hears before you put an assistant on your line. This is the whole sequence, including the parts where a person takes over.
01
Your phone rings
The assistant picks up on the calls you choose: after hours only, when reception is already on a call, or every call from the start. You set the rule.
02
It answers and says what it is
Every call opens the same way: your business name, then a clear statement that the caller is speaking to an AI assistant and can ask for a person at any point. If calls are recorded, the caller is told here too. No caller is left to guess.
03
It works out what the caller needs
A new patient, a client chasing a case update, a tenant with a broken boiler. The assistant asks the questions you would ask, in the caller's language, and confirms the details back before acting.
04
It acts, or hands over
Books the slot, takes the message, or transfers the call and arranges a callback. If the request matches one of your hand-off rules, an emergency, a complaint, a request for a person, a human takes over and the assistant steps back.
05
You get the transcript
Every call ends with a written transcript and a short summary in your inbox or CRM, with the caller's details and what was agreed, so nothing depends on someone remembering to pass a message on.
Three things we will not do: pretend the assistant is a person, quote you an accuracy percentage, or build a line where nobody can reach a human.
Live products we've built
Live products, built and run by the same team.
The voice stack behind this receptionist already runs LingoVoice, live, with real users. The same team built and runs the platforms below. Every case study is on our work page.
LingoVoice®
Real-time interpreting across 260+ languages in text, many of them with voice, built for healthcare, legal and critical conversations. The voice stack your receptionist runs on.
View case study: LingoVoice
Lingo Service
Complete platform for a UK translation agency: instant quoting, certified workflows, client portal, and an embedded AI assistant qualifying leads 24/7.
View case study: Lingo Service
Arabic Translation UK
Certified Arabic translation with instant online quotes and same-day turnaround, accepted by the Home Office and UKVI, built and run as a live service.
View case study: Arabic Translation UKWhy this model fits your front desk
Engineers build your receptionist, not account managers.
You have probably looked at call-answering services before and found a call centre reading a script. This is different by design: software you own, built by the engineer you can phone about it. How we work, start to finish, is on our approach page.
- 13+ years building
- Production-grade systems, not learning on your phone line.
- Direct line
- You message the engineer who built it. No tickets, no triage.
- You own the code
- Your repository, your scripts, your hand-off rules. Walk away any time.
- Fixed price
- No scope creep, no surprise invoices. We commit on the strategy call.
- UK-based, UK hosting
- Cardiff engineers, UK servers, same time zone as your callers.
- Live proof
- Platforms we built and run, including the voice stack this runs on.
Honest answers
Common questions, straight answers.
Will callers know they are talking to an AI?
Yes, always. The assistant introduces itself as an AI assistant at the start of every call and tells the caller they can ask for a person at any point. We do not build receptionists that pretend to be human.
What happens with emergencies or complaints?
They go to a person. On the strategy call we write the hand-off rules together: which words or situations trigger an immediate transfer, who is called, and what happens if nobody picks up, for example an urgent text to the on-call person and a callback arranged with the caller. The assistant does not try to handle these itself.
Does it work with our booking system or diary?
That is settled on the strategy call, live, with your system on screen. If your booking system or calendar has a way for software to write into it, the assistant books directly. If it does not, the assistant takes the booking request and your team confirms it. We tell you which it will be before you commit.
What about GDPR and call recording?
Calls run on UK hosting. If you record calls, the caller hears a consent line at the start of every call. How long transcripts and recordings are kept is a setting you control, and we set it to whatever your own retention policy says, not ours.
What does an AI receptionist cost in the UK?
Bespoke from £4,950, fixed on the free 30-minute strategy call, with the scope written down before we start. If the receptionist is one part of a bigger system, a Custom Platform starts from £14,950 and the call sets one price for the whole build. The optional care plan is £99 a month for UK hosting, two hours of development and bug fixes, cancel anytime.
Which languages does it speak?
English, Welsh and Arabic as standard, because those are the bilingual builds we already do. The voice stack underneath is the one that runs LingoVoice across 260+ languages, so other languages are scoped on the call rather than promised on a web page.
Ready to hear how your calls would be answered?
30 minutes, free, direct with us. A real plan for your phone line, not a pitch deck.