FAQ

Questions & answers.

Everything you need to know about working with us. Can't find what you're looking for? Get in touch.

Working With Us

We specialise in websites, web applications, e-commerce platforms, and custom digital products. Our sweet spot is projects that require strategic thinking and technical depth — not quick templates or one-page sites.

We work best with businesses who value quality over speed, think long-term, and are willing to invest in getting things right. If you're looking for the cheapest option or need something built overnight, we're probably not the right match.

Most projects ship in 2-4 weeks from kickoff to live. Complex platforms with heavy integrations can run 8-12 weeks. We'll give you a realistic timeline — and a fixed price — during our initial conversation.

Both. We've worked with funded startups building their first product and established companies redesigning their digital presence. What matters most is that you're serious about quality and have a clear vision for what you want to achieve.

Process & Communication

Four steps: Audit (we map your processes and find the highest-leverage automations), Scope (fixed price, fixed timeline — sign once, build starts), Build (we engineer and ship a production system trained on your data), and Run (go live with monitoring and support). You'll have regular check-ins throughout.

You'll have direct access to the people building your project — no account managers or intermediaries. We typically use email for formal updates and Slack or WhatsApp for day-to-day communication. You'll receive weekly progress updates.

Change is normal and expected. We build in flexibility for refinements within the agreed scope. If changes significantly expand the scope, we'll discuss the impact on timeline and budget before proceeding — no surprises.

Pricing & Payment

Fixed tiers, no calculator: £1,999 Startup site (up to 15 pages, for early-stage founders), £4,950 Custom Website (up to 30 pages), from £14,950 Custom Platform (portal + admin + automation), plus bespoke quotes for AI / voice / marketplace builds and an optional £99/mo care plan after launch. The price is agreed on the free 30-min strategy call — no surprise invoices afterwards. See the pricing page for what's in each tier.

We typically work with a 40% deposit to begin, 30% at design approval, and 30% at launch. For larger projects, we can arrange milestone-based payments. We accept bank transfer, and card payments.

Yes. Most clients continue working with us after launch for updates, improvements, and technical support. We offer flexible retainer packages starting from £500/month, or you can engage us on a project-by-project basis.

Technical

We're technology-agnostic and choose the best tools for each project. Common choices include React, Next.js, Node.js, Laravel, and PostgreSQL. We also work with WordPress, Shopify, and other platforms when they're the right fit.

Yes, absolutely. You own everything we build for you — code, designs, content, all of it. We'll hand over complete source code and documentation at project completion.

We can manage hosting and deployment for you, or hand everything over to your team. We typically recommend and set up hosting during the project, and many clients keep us on for ongoing management.

Yes. We regularly integrate with existing CRMs, payment systems, ERPs, and third-party APIs. During discovery, we'll map out all integration points and plan the technical architecture accordingly.

Still have questions?

We're happy to chat. No pressure, no commitment — just a conversation.